The Role
Position: Logistics and Customer Support Coordinator Responsibilities: - Oversee and execute order fulfillment operations, specifically within the marketplaces fulfillment centers, encompassing inventory management, order processing, and shipment tracking. - Liaise with logistics partners to ensure the timely delivery of orders and proactively address any logistical challenges. - Address customer inquiries and issues promptly and professionally through various communication channels, including in-person, email, phone, and chat. - Provide comprehensive assistance to customers regarding order inquiries, product details, and handling returns or exchanges, delivering tailored solutions to meet their needs. - Collaborate closely with sales and marketing teams to incorporate customer feedback into business strategies aimed at optimizing the overall customer experience. - Maintain meticulous records of customer interactions and order statuses utilizing CRM software or equivalent systems.Requirements
Skills and Qualifications: - Prior experience in Order fulfillment field is a must. - Prior experience in customer service or a related field is preferred. - Exceptional communication skills and the ability to build rapport with customers. - Strong organizational skills with the capacity to manage multiple tasks efficiently within a dynamic environment. - Proficiency in Microsoft Office suite and familiarity with Monday customer relationship management (CRM) software. - Knowledge of e-commerce platforms and logistics systems would be advantageous. - Fluency English language is a must. - Conversational ability in Urdu / Hindi Language is a must. - UAE Driving license is a must. Budgeted Compensation: - Salary package: 4,000AED / MonthAbout the company
Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region. With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific. Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services. Guildhall is the partner of choice.This job has been sourced from an external job board.
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