Job Description

### General Information





Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Location
Rosewood Abu Dhabi
Department
Rooms - Front Office
Job Type
Full-time Permanent
###





OVERVIEW/BASIC FUNCTION:
Acknowledges, welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' requests and information.



RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of:

a. Scheduled daily activities.
b. Daily arrivals/departures.
c. Features and services provided by the hotel.
d. Hours of operation for each outlet.
• Assist guests and visitors into and out of their vehicles.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
• Communicate parking procedures to guests/visitors.
• Assist guests with loading/unloading luggage into and out of their vehicles.
• Provide legible claim tickets to guests for their luggage.
• Assure safety and security of all guest luggage.
• Open hotel doors for guests/visitors.
• Provide guests with directions to Front Desk check-in area.
• Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
• Ensure all guests are attended and being approached in the lobby.
• Ensure all guests are accompanied to desired location within the hotel.
• Answer department telephone using correct greeting and telephone etiquette.
• Remain in assigned postposition, maintaining correct stance.
• All other duties as required.



QUALIFICATIONS:
• Experience: Experience in the hospitality industry in a similar position.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Provide legible communication and directions; compute basic arithmetic.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting \_\_\_\_\_ pounds, endure various

physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Licenses & Certifications: None required.


### About Us





Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.