Job Description

### About the Company:


Fluid Codes is an Elite Channel Partner of Ansys in the Middle East and Africa. Ansys is the global leader in engineering simulation, helping the world's most innovative companies deliver radically better products to their customers. By offering the best and broadest portfolio of engineering simulation software, Ansys helps companies solve the most complex design challenges and engineer products limited only by imagination.

Job Summary:
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Join Fluid Codes technical team to support our customers on all the aspects of installation, configuration, and deployment of Ansys software into their design workflows. Linux/HPC administrator contributes to the support of Ansys software products and systems. In this role, Linux/HPC administrator will collaborate with a customer to understand High Performance Computing (HPC) environments of customers and enable them to successfully leverage HPC capabilities of Ansys software products. This includes coordinating with customers, application engineers, developers and system support engineers for troubleshooting customer issues and development of custom solutions. You will use advanced-level computer systems knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and Responsibilities:
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• Performs moderately complex diagnostics and troubleshooting activities to resolve customer issues in usage of HPC features of Ansys products.
• Develops custom extensions to cater to HPC environments of customers.
• Understands and employs best practices.
• Apply advanced-level Ansys software configuration, integration and troubleshooting techniques to provide highest level technical support to customers.
• Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
• Develop technical subject matter expertise in configuring software in one or more simulation areas
• Submit suggestions for product improvement, when needed. Report possible defects to Ansys
• On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
• Participate in other strategic team and company initiatives, as needed

Minimum Qualifications, Requirements and Experience:
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• Required education and degree type: BS or MS in a computer or engineering-related field
• Required minimum education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+5 or MS+3
• Experience with supporting Linux and Windows-based computer systems, demonstrated understanding of concepts that impact software deployment and network administration
• Familiarity with license-controlled software concepts and tools, experience deploying and administering an HPC system using Cluster Job Management Systems, knowledge of cloud-based environments
• Experience with programming and scripting languages
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
• Strong organizational and time management skills, possesses a sense of urgency
• Projects a professional image and demonstrates business acumen, driven to succeed

Preferred Qualifications and Skills:
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• Preferred education and years of professional experience in a computer systems support, administrator, and/or software developer role: BS+8 or MS+6
• 2 years of experience in customer-facing roles associated with software deployment and configuration, or IT-administration, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated
• Experience with supporting Linux-based computer systems
• Performance Computing topics such as high-speed interconnects, Cloud Portals, Cluster Job Management software, MPI & Remote visualization
• CRM tools and processes
• Deploying & Administering an HPC system using Cluster Job Management Systems such as Grid Engine, LSF or PBS
• Cloud-based environments such as AWS, Google Cloud Platform or Windows Azure using tools relevant to those environments (such as CloudFormation, Chef or Puppet for AWS)
• Deployment and administration of the ANSYS family of Products
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• Location United Arab Emirates
• Department Technical
• Employment Type Full Time