Job Description

Linen Room Supervisor Job Summary:

As a linen Room Supervisor you are responsible to liaise closely between the Linen Room Operations and the Laundry to ensure that all the Hotel employee uniforms are delivered on time in a clean and neatly pressed standard, and also that all the Hotel's Food & Beverage linen and Rooms Linen is similarly delivered to the outlets and rooms respectively, on time and is up to the standards required.

General Duties and Responsibilities:

Supervise the receiving, sorting and storing of linen and uniforms in the linen room as per standard in order to maintain an organized system

Supervise the issuing of clean uniforms and Housekeeping and Food & Beverage linen while following the clean for dirty policy

Keep accurate records of discarded or damaged room and Food & Beverage linen and uniforms and report damages to Director of Housekeeping or Assistant Director of Housekeeping in order to maintain the professional image of the Hotel

Discard linen and uniforms as per policy and report unusual levels of discards while giving advice if stocks need to be replenished

Assist in quarterly room and Food & Beverage linen inventory and alert Director of Housekeeping when minimum stock levels are reached or excessive loss of linen items is observed in order to maintain a sufficient level of linen in the Hotel

Check and update all records of Uniform Issue cards, Shoe Issue Vouchers and follow up regularly with suppliers to ensure timely and efficient delivery of uniforms and shoes ensuring a professional image of all Employees

Manage the general upkeep and maintenance of the Linen Room and all the equipment and report any damage or broken equipment to ensure a smooth operation within the Linen Department

Assist the Housekeeping office to relieve the order taker and does any other duties as instructed by the Director of Housekeeping or the Assistant Director of Housekeeping

• Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Additional to the above-mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an employee contract. It is stressed that changes in business may require alterations to this job description.

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Housekeeping Order Taker Job Summary:

As a Housekeeping Order Taker you are responsible for all communication between the Housekeeping department and others.

General Duties and Responsibilities:

Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment

Answer the telephone according to Rotana standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion

Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items

Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.

Prepare attendance sheet for payroll before 25th of the month and submit to Accounts Department

Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per housekeeping guidelines

Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth housekeeping operation

Handle 'DND' rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per Rotana standards

Check office supplies, stock level of all housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation

• Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Additional to the above-mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an employee contract. It is stressed that changes in business may require alterations to this job description.

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Pay: Up to AED2,300.00 per month

Application Question(s):

• Do you have 2 years' experience in similar capacity in five starts resort?
• What is your nationality?
• What is your age?
• Are you available in United Arab Emirates for personal interview in Ras Al Khaimah?
• What are your current benefits & salary and expectations?
• Do you have Good Computer Skills?
• What is your visa type and expiry date?
• Which vacancy do you apply to?
• Do you speak Good English Language? What other languages do you speak?

Application Deadline: 01/01/2025
Expected Start Date: 01/01/2025