Job Description

Are you ready to take on a leadership role in a luxury transportation company that values excellence and efficiency? Royal Smart Limousine, a prestigious name in the industry, is looking for a dedicated and professional Site Manager to join our team in Dubai. If you have a strong background in team coordination, performance monitoring, and problem resolution, we want to hear from you.

Key Responsibilities:

Team Coordination:

• Ensure effective communication and coordination among team members.
• Conduct regular team meetings to address concerns, provide updates, and foster teamwork through ODOO.

Performance Monitoring:

• Oversee the performance of assistants, supervisors, and coordinators through ODOO.
• Review daily and weekly reports submitted through the ODOO application.
• Identify areas of improvement or training needs and provide necessary guidance in the operations app through the company software ODOO.

Development and Training:

• Identify opportunities for skill development and training for team members.
• Provide necessary guidance and support to ensure continuous improvement in their roles.

Problem Resolution:

• Address any issues or problems reported by team members promptly and efficiently.
• Collaborate with supervisors to find solutions and implement corrective actions.

Reporting and Analysis in ODOO:

• Compile and analyze data from reports to assess the team's performance and identify trends or areas for improvement.
• Prepare regular reports for higher management, highlighting key metrics and achievements.

Continuous Improvement:

• Continuously review and optimize workflows and processes to enhance efficiency and productivity within the team.
• Actively participate in the development and improvement of the ODOO application to streamline operations and facilitate better reporting.

Additional Responsibilities:

• Maintain direct communication with drivers and supervisors.
• Ensure receipt of all reports from drivers and supervisors and work on resolving any site-related issues in coordination with supervisors and transport coordinators, receiving the reports through ODOO.
• Provide daily and weekly work reports of the locations, including drivers, trips, and customer reviews.
• Create contingency plans for absenteeism and take appropriate actions with employees who fail to notify in advance.
• Organize the daily schedule for the vehicles at some locations and track vehicle arrivals.
• Manage assigning of trips to drivers according to eligibility and clearance of outstanding balances.
• Acknowledge and resolve complaints within 48 hours with corrective and preventive actions.
• Monitor daily attendance and notifications, and approve requests related to HR.
• Check daily subscription reports and take necessary actions for unauthorized entries.
• Verify proof and evidence sent by drivers who have not subscribed to our sites.
• Communicate with the operations manager to issue fines for unauthorized entries.
• Conduct manual verification of vehicles in the lane and generate reports for verified vehicles through ODOO.

Qualifications:

• Bachelor's degree or equivalent experience.
• Minimum 3 years of experience in a similar role.
• Proficiency in using ODOO or similar software for operations management.
• Strong leadership and team coordination skills.
• Excellent problem-solving and communication abilities.
• Ability to work in a fast-paced and dynamic environment.

If you are a proactive, detail-oriented professional with a passion for optimizing operations and ensuring the highest level of customer satisfaction, we invite you to apply for the Site Manager position at Royal Smart Limousine.

Job Type: Full-time

Pay: AED5,000.00 - AED8,000.00 per month