Job Description

Patient Coordinator

with experience in both

aesthetics

and

medical

fields typically has responsibilities that blend administrative, clinical, and customer service roles. Below are common responsibilities:

1. Patient Communication & Scheduling

First Point of Contact:

Welcoming patients, answering inquiries, and providing information about aesthetic and medical services offered.

Appointment Scheduling:

Coordinating and managing patient appointments, including consultations, follow-up visits, and treatments.

Follow-Up & Post-Care Communication:

Ensuring timely follow-up with patients after procedures, answering post-care questions, and coordinating any additional care if necessary.

2. Patient Education & Consultation Support

Pre-Procedure Education:

Explaining procedures, treatment plans, and recovery expectations to patients. This includes ensuring that patients understand risks, benefits, and outcomes.

Consultation Assistance:

Assisting physicians and aesthetic specialists during consultations by providing patients with literature, explaining financial options, and answering any non-medical questions.

Care Plans:

Helping to develop and provide personalized care plans based on patient needs and treatment goals.

3. Administrative Responsibilities

Patient Records Management:

Maintaining accurate and confidential medical and aesthetic records, ensuring compliance with healthcare regulations.

Coordination with Medical Team:

Facilitating smooth communication between doctors, nurses, and aesthetic specialists to ensure seamless patient care.

Billing and Payment Assistance:

Handling patient financials such as processing payments, explaining treatment costs, managing insurance claims, and offering financing options for aesthetic procedures.

4. Sales & Business Development Support

Upselling & Cross-Selling Treatments:

Offering patients complementary treatments or packages to enhance their results, with a focus on patient satisfaction and revenue generation.

Marketing Support:

Assisting in organizing promotional events, workshops, or online campaigns to promote new treatments or specials.

Patient Retention:

Implementing strategies to encourage patient loyalty, such as offering discounts on follow-up treatments or rewards for referrals.

5. Aesthetic-Specific Responsibilities

Pre- and Post-Treatment Support:

Educating patients about preparation for aesthetic procedures (like Botox, fillers, or laser treatments) and post-procedure care to ensure optimal results.

Coordinating with Aesthetic Specialists:

Supporting aesthetic doctors, nurses, or technicians during treatment by organizing necessary tools or equipment and ensuring the patient is comfortable.

Results Documentation:

Taking before-and-after photos to track treatment results for patient satisfaction and marketing purposes.

6. Compliance & Safety

Adhering to Protocols:

Ensuring all procedures, whether medical or aesthetic, adhere to safety regulations and infection control standards.

Patient Consent Management:

Making sure that all informed consent forms are properly filled out before any treatments.
These responsibilities ensure smooth operations within both the medical and aesthetic sectors, combining clinical care with a strong focus on patient experience and satisfaction.

Job Type: Full-time

Experience:

arabic: 2 years (Preferred)
Application Deadline: 30/10/2024