Job Description

Purpose:

Leasing Operations Manager will take care and direct the daily activities of the leasing team (up to 8 -10 members) in achieving the leasing goals set by the senior management. Leasing Manager will act as a facilitator for all leasing related activities from inception to close including showing, negotiating, documentation, co-ordination and administration for the various aspects of the leasing process. Building community and industry knowledge he/she will be involved in connecting people to the community, keep accurate records, and train and collaborate with talented teammates.

Main duties and responsibilities:

Manage and direct, sales and leasing activities to achieve the leasing goals set by the Director of Sales or General Manager

Ensure through continual training and mentoring that the team provides the highest caliber of service to potential clients

Ensure that the composition of the team is optimized and that all members are performing at peak

Create reward programs and events that will stimulate staff motivation and performance monitor the daily performance of the team and report on the performance related to achieving the established revenue targets

Ensure that all members of the leasing force are properly trained and motivated to achieve the company's revenue targets

Hold regular meetings with the team

Maintain a tracking database of all portfolio leasing matters

Customer Service Orientation:

- Ensure professional communication with PSI clients by presenting PSI in the best image

- Exceed Client's expectations by providing the best approach in meeting client's needs and requirements

- Abide by a PSI code of conduct by appearing formal, elegant, and being professional all the time.

- Answering and responding to telephone inquiries and schedules site visits as per PSI policy

- Accompany buyers during visits to and inspections of the property, advising them on the suitability and value of the property they are visiting

- To maintain SLA for response time and follow up with the client

- Contacting leads immediately and meeting the client ASAP and providing a solution

- All client communications need to be done the through PSI official number and follow email equities

Business Development

Establish and build long term effective positive and professional working relationships with internal and clients

Understand the product and market (apartment, property, neighborhood, demographics) to better serve clients

Make all efforts to keep up to date with the market trends, upcoming property developments, and average prices of various areas along with maintaining appropriate records in the master key system

Establish and maintain effective relationships with clients to facilitate business and address any customer complaints

Schedule for photography of apartments, property exteriors and common areas

Coordinate with the Marketing Department ensuring that daily listing inventory, especially hot deals are published; check for accuracy of the provided information

Check on a daily basis external portals and PSI website

Arrange open houses on a weekly basis

To Achieve Tenant satisfaction within the limits and conditions

Establish and maintain effective relationships with the customer to facilitate business and address any customer complaint

Establish and maintain a comprehensive reporting system for all sales and leasing achieved and to ensure that frequent and accurate reports are made to the Director of Sales

Productivity and Budgetary performance

Represent leasing function's views and needs in the ongoing development of overall company policy and contribute to the preparation of the annual departmental budget and marketing plan.

Prepare seamless application packages in an organized and truly manner and submit for approval and process with Higher Management

Review the collections situation to ensure collections are made as per plan and take corrective measures in case of delays

Establish and maintain a comprehensive reporting system for leasing team achieved and to ensure that frequent and accurate reports are made to the General Manager

Organize, direct and manage the leasing activities to achieve agreed revenue targets

Knowledge:

Project Knowledge:

- Knowledge and up to date on projects' information/descriptions

- Make sure to pass all project knowledge tests provided by PSI

- Knowledge using the database system, Customer Relation Management (CRM), HRIS

Real Estate Knowledge:

- Strong capabilities in and deep understanding of financial demonstrating and market research

- Supporting and incentivizing players who are venturing into new asset programs in real estate

- Up-to-date knowledge of our website & assure communication with the marketing team for any feedback, advice, suggestion.

- Knowledge of the UAE market including all competitive properties, area and customer demographics and available media

Administrative:

Keeping daily, weekly and monthly track of all team members' attendance

Completely planning, implementing & tracking Annual Leaves; Sick Leaves and ensuring following of leave and attendance policy

Assigning and clearly categorizing daily, monthly, weekly duties

Conducting daily team meetings

Ensuring Constant communication and coordination with Marketing Team and Listing Team

Meeting the deadlines for submitting the documents for all the closed deals

Ensuring all team members work on Master Key and HRMS and following necessary processes

Qualifications

5 years of relevant work experience in sales, Leasing

An Attested Bachelor's degree

Driver's License (Must)

Excellent communication and negotiating skills with people (both verbal and written)

Experience in advertising sales to small and medium-size local businesses is desirable

Strong leadership abilities and outstanding interpersonal skills

Technical proficiency with word processing, spreadsheet, sales tracking, and customer relationship management software

Ability to think and plan strategically, plan, manage and act to achieve outcomes

Fluent in written and spoken English and Arabic

Highly self-motivated, career orientated team players with an energetic and enthusiastic approach to their work

Demonstrated ability to secure leases and provide sales leadership and training

Excellent problem solving and Decision-making skills

Job Type: Full-time

Experience:

• Leasing: 5 years (Required)
• managing teams: 3 years (Required)

License/Certification:

• Driving License (Required)