Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSRaffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.Training
Conduct Training needs analysis for the hotel
Act as an ambassador of training for the whole hotel, by sharing and spreading a culture of learning and innovation
Assess and improve the hotel's overall vibe and energy, and find ways to enhance it further
Lead the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan
Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
Ensure coordination and delivery of training programs of all internal providers
Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
Provide support and development of Departmental Trainers as required
Design and Implement effective processes and tools for learning evaluation and reporting
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
Negotiate, oversee and follow up on learning facilitated by external providers
Update training information in employee HR System, maintain accurate records of activities and participant information
Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
Prepare monthly forecasts of training related expenses
Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
Develop and conduct trainings to build a base of internal quality assessors
To facilitate organizational committees for quality improvement
Coaching and Mentoring of high potential colleagues as guided by DoT&C
Developing and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style.
Active involvement and follow up of Leading Quality Assurance Action and Forbes Plans
Prepare reports and metrics on training activities and outcomes.
Promote a culture of learning and continuous improvement across all departments.
PERSONAL ATTRIBUTES
Solid communication skills, both written & verbal
A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization
Enthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilities
Strong organizational skills, works well on their own, able to set and meet deadlines with quality results
Qualifications
Degree in Hotel/Human Resources Management or its equivalent
Certificate or Diploma in L&D practice
Working knowledge of Excel, MS Word, PowerPoint & Publisher
EXPERIENCE
Minimum 3 - 5 years experience in the Hospitality Industry, with minimum of two years in a Leadership role
Human Resources experience a definite asset
Interaction Management, MBTI, FranklinCovey facilitator an asset