Job Description

Line of Service

Internal Firm Services
Industry/Sector

Not Applicable
Specialism

IFS - Human Capital (HC)
Management Level

Senior Manager
& Summary

Firm Overview:




At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.




Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.




Line of Service and Overview:




Internal Firm Services (IFS)


IFS is a network of specialist support professionals, which includes Clients & Markets, Finance, Human Capital, Marketing & Communications, Office Management, Risk & Quality, Technology, to name but a few. Each function plays a vital role in making sure we have all the right resources, services and technology across our business.




Function and Overview:




Human Capital (HC)


A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You'll focus on helping drive the Firm's people strategy, creating a unique people experience for each individual, and supporting our Firm-wide values by working with the core competencies that measure and drive individual and Firm-wide success in the marketplace. Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.




Sub-Function and Overview:




Learning and Development


A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.
Job Summary:

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.


As an L&D Senior Manager, you will work with a team of problem solvers, helping solve complex business issues from strategy to execution. You will be responsible for leading our organization's efforts in training, development, and talent management. You will collaborate closely with senior leadership and HR teams to design and implement strategic learning initiatives that align with our business objectives and foster a culture of continuous learning and development.


Roles and Responsibilities:

Strategy and Planning:


• Develop and implement the overall L&D strategy aligned with organizational goals and future needs.
• Identify training and development needs through job analysis, performance appraisal systems, and regular consultation with business leaders

Program Development:


• Design and ensure delivery of leadership development programs, soft skills workshops, and other learning interventions
• Utilize various learning methodologies and technologies to enhance learning effectiveness and engagement
• Manage the creation and deployment of e-learning courses, workshops, and other training materials

Performance Management:


• Oversee the performance management process related to training and development activities
• Measure and evaluate the effectiveness of L&D programs using metrics and feedback mechanisms

Team Leadership:


• Lead and mentor a team of L&D professionals, providing guidance and support in their development and performance
• Foster a collaborative and innovative team environment

Stakeholder Engagement:


• Partner with senior management to understand business goals and translate them into L&D initiatives
• Build strong relationships with function leads and heads of lines of service and key stakeholders to ensure alignment of L&D efforts with business needs

Budget Management:


• Manage the L&D budget effectively, ensuring resources are allocated wisely and expenditures are within budgetary limits

Including such other duties that may be assigned to you by your manager


Required Competencies:

• Excellent communication, presentation, and interpersonal skills
• Ability to lead, motivate, and develop a high-performing team
• Ability to collaborate with stakeholders at all levels and across functions
• Ability to manage multiple projects and priorities in a fast-paced environment
• Ability to think strategically, creatively, and analytically
• Inclination towards innovation and incorporating best practices and emerging technology to maximize efficiency

Required Skills:

Strategic Planning:


• Capability to develop and implement a comprehensive L&D strategy that supports organizational objectives
• Understanding of industry trends and best practices in learning and development.
• Capacity to anticipate future learning needs and proactively plan for them.

Instructional Design and Development:


• Proficiency in designing and delivering effective learning programs using adult learning principles and instructional design methodologies
• Ability to leverage technology and innovative learning solutions to enhance training effectiveness and engagement.
• Experience in creating diverse learning modalities (e.g., e-learning, workshops, simulations) tailored to different learner needs

Stakeholder Engagement and Relationship Management:


• Strong interpersonal and communication skills to build relationships with senior management, department heads, and key stakeholders.
• Capacity to influence and negotiate effectively to gain buy-in for L&D initiatives and secure necessary resources.
• Collaboration skills to work cross-functionally and align L&D efforts with broader organizational strategies.

Change Management and Adaptability:


• Ability to lead and support organizational change through effective communication, training, and support mechanisms.
• Flexibility and resilience to adapt learning strategies in response to evolving business needs and market conditions.

Financial Acumen and Budget Management:


• Competence in managing an L&D budget, including resource allocation, cost control, and financial reporting.
• Understanding of cost-benefit analysis and the ability to justify investments in learning initiatives

Learning Culture Development:


• Commitment to fostering a culture of continuous learning and development within the organization
• Ability to promote learning as a strategic advantage and enhance employee engagement and retention through L&D programs

Ethical and Professional Conduct:


• Commitment to upholding ethical standards in all aspects of L&D management and operations.
• Compliance with relevant regulations and industry standards pertaining to training and development

Innovation and Technology:


• Ability to leverage Generative AI tools and other emerging technologies (such as virtual reality, augmented reality, gamification, etc.) to innovate and enhance learning experiences
• Knowledge of best practices in utilizing AI and technology to scale learning initiatives, improve learning outcomes, and increase learner engagement
• Skill in evaluating and selecting appropriate technologies/tools based on organizational needs, learner preferences, and technological advancements

Required Language Skills

• Proficiency in the English language
• Professional Working Proficiency in Arabic is an added advantage

Minimum Education and Qualification(s)

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or a related field
• Master's degree in similar fields preferred

Required Years of Experience

• At least 10 years of experience in learning and development, with at least 5-6 years of leadership experience
• Experience working in the Big4, professional services or consulting firms is an advantage
Education •(if blank, degree and/or field of study not specified)•

Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications •(if blank, certifications not specified)•

Required Skills

Optional Skills

Desired Languages •(If blank, desired languages not specified)•

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?