Company DescriptionCompany DescriptionWe are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passionSofitel Dubai The ObeliskSofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French Joie de Vivre. Guests have the option to unwind at the Sofitel Spa with L\'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist - Front Office Supervisor and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!The PositionTo manage the hotel laundry operation effectively and efficiently ensuring excellent Laundry/dry-cleaning services in accordance with Sofitel standards.KEY ROLES & RESPONSIBILITIES
Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
Ensure guest laundry, dry cleaning and pressing is completed according to set standards
Ensure all guest requests are promptly and professionally met; liaise with Resident Services Manager and Butler team in this respect
Records guest and staff laundry lists accurately
Fully complies with Opera system requirements, by posting bills accurately and on time
Ensure that guest supplies are in stock
Assist Laundry Manager in assessing staff attendance and performance
Assists Laundry Manager in the processing of all departmental paperwork
Assist Laundry Manager in taking proper inventories and quality checks
Training the team in LQA standards
Conducts daily briefings with staff
Proper fillings of all laundry reports
Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition; reports any machine defects to Engineering
Ensure staff are using laundry equipment properly and keeping them in good condition
Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
Keep a strict control of items sent for laundering by staff members
Complies with hotel's health, safety and hygiene policy
Adheres to personal grooming and hygiene standards
Fully understands the difference of guest levels (VIP)
QualificationsPERSONAL ATTRIBUTES
Must be able to lead and manage a team and have previous experience of doing so
Knowledge of Opera Property Management System would be desirable
Must be proficient in Microsoft Office
QUALIFICATIONS
Post Secondary education
EXPERIENCEMinimum 3 years Laundry experience preferably in a luxury hotel environment with 1 year at a supervisory level