Nestled in the city\'s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai\'s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it\'s not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.The Laundry Manager manages and supervises all aspects of the hotel\'s laundry operations, including linen, guest laundry, and uniforms, and ensure efficiency and quality standards are met.Key Responsibilities:

• Ensure all laundry processes adhere to the hotel\'s standards and health regulations
• Develop, implement and maintain procedures for washing, drying, pressing and/or folding of all hotel linens and guest laundry
• Maintain and monitor inventory levels of linens, uniforms and supplies and manage purchasing to ensure adequate stock
• Uphold hygiene and safety standards in the laundry area
• Lead and inspire a team to deliver exceptional service and uphold MO standards of excellence, through training, mentoring, and performance management
• Foster a culture of professionalism, collaboration creativity and continuous improvement among the team
• Handle guest and/or colleague enquiries and complaints promptly and professionally
• Cultivate relationships with guests, suppliers, stakeholders and industry partners to enhance the Hotel reputation and visibility
• Collaborate with other departments to meet guests/colleagues expectations and resolve any laundry-related issues promptly

Qualifications and Requirements:

• Minimum 1 year experience working in a luxury hotel environment, with at least 2 years of laundry experience in managerial role. Middle East experience and hotel pre-opening experience in a luxury hotel environment is an advantage
• With High School Diploma or equivalent. Degree or higher national diploma equivalent in hospitality/hotel/business management is an asset.
• Laundry operational knowledge and inventory/stock taking knowledge are mandatory;
• With exceptional organizational skills, attention to details and with the ability to multitask and prioritize in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
• With a proven track record of delivering exceptional guest service and resolving issues quickly and effectively
• Exceptional leadership skills with the ability to inspire and motivate a diverse team
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required by business needs

Mandarin Oriental