Job Description

Basic roles includes: * Coordinate with third-party courier services to schedule order pickup, shipment, tracking, and customer delivery. * Address customer issues by promptly and provide timely updates on order status to ensure customer satisfaction. * Establish and optimize delivery routes and schedules to ensure on-time deliveries. * Analyze customer orders, assess order volume, and plan for peak delivery times. * Monitor and manage the performance of courier services, identifying areas for improvement and implementing corrective action plans when necessary. * Regularly evaluate delivery times, costs, and other metrics to maximize efficiency. * Track and report performance data and key performance indicators (KP s) to upper management. * Monitor courier performance, analyze KPis, and identify opportunities to improve delivery time and cost. * Ensure compliance with local, state, and federal transportation laws and regulations. * Perform any other related tasks as required Essential skills and qualifications: * Bachelor's degree in Supply Chain, Logistics, or a related field * Minimum of 5 years of experience in last-mile delivery operations, preferably in a managerial role. * Proven ability to multitask, prioritize, and manage conflicting priorities in a fast-paced environment. * Expert knowledge of local, state, and federal transportation laws and regulations. * Excellent problem-solving and analytical skills. * Proficiency in using a variety of order management and tracking software. * Strong data entry, data analysis, and report-generating skills. * Ability to work independently and collaboratively as part of a team. Please send your resume/CV