Job Description

Guest Relations Officer

at Conrad Hotel - Etihad Towers in Abu Dhabi. This role is focused on delivering exceptional customer service, assisting with guest inquiries, and ensuring a personalized experience.

Key Responsibilities:

Greet and welcome guests, ensuring a positive first impression. Address guest inquiries and resolve complaints promptly. Anticipate guest needs and offer personalized services. Assist with check-in/check-out and VIP guest services. Coordinate with hotel departments to fulfill guest requests. Maintain accurate guest records and follow-up to ensure satisfaction.

Qualifications:

High school diploma (hospitality certifications are a plus). Previous experience in guest relations or customer service. Strong communication, problem-solving, and organizational skills. Flexibility to work day and night shifts.
Interested and can start immediately? Send your CV + 2x2 photo to austine.anzaldo@psinv.net.

Job Type: Full-time