Overview:TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is one of our clients which has been a one-stop solution for professional digital services.Position: L2 - Support ConsultantLocation: Dubai, UAEJob Type: Full TimeWork Type: OnsiteQualification:
Bachelor's degree in Computer Science/Information Technology, or a related field.
3-5 years relevant experience in IAM support (SailPoint).
MSP (Managed Services Provider) or Support experience supporting customers
SailPoint infrastructure.
Should have experience working with customer directly
Product certification (preferred).
Job Summary
Understand support procedures and methodologies.
Monitor system health, identify issues, and perform troubleshooting on identified issues.
Should be able to communicate with the customer and handle the customer's stakeholders.
Should be aware of the complete Incident Management process.
Perform troubleshooting for SailPoint IIQ issues.
Execute minor system upgrades and patches related to the product.
Collaborate with other Team member (Implementation team member) for complex problem resolution.
Monitor and maintain SailPoint IIQ system health and performance.
Provide technical support for user issues and queries.
Write and optimise SQL queries for reporting and troubleshooting.
Utilize REST APIs to integrate and enhance IAM solutions.
Maintain documentation of system configurations and changes.
Participate in customer calls and provide the fix.
Ensure compliance with security policies and procedures.
Understanding of basic Java and BeanShell code.
Conduct routine audit support for security assessments.
Required Skills
SailPoint IdentityIQ Support Experience.
Strong communication, presentation and collaboration skills.
Direct Customer handling experience (Onsite)
Problem-Solving Attitude
Strong L2 Level Knowledge with some exposure to coding Sail
TekWissen Group is an equal opportunity employer supporting workforce diversity.