Nestled in the city\'s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai\'s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it\'s not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionTo serve the needs of the business, our guests and our colleagues by helping providing services in Hana kids club.Responsibilities

• Participate in the smooth running of the Kids Club department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. Help make the kids club offering a point of competitive advantage for the hotel. Ensure outsourced service provides maintenance standards.
• To have a complete knowledge of the products and services offered by the hotel, and in particular all the kids club activities in the hotel.
• To lead the implementation of all health and safety codes and in particular to take full and complete care of children.
• To effectively rota and plan for the Hana kids club colleague duty roster, ensuring it is recorded properly on the Bayan system, before cut-off each month.
• Execution of the Hana kids club activities programme.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• To regularly check stock of all Hana kids club OS&E and effectively request new items/equipment via our SCM purchasing system.
• To lead the learning and development of the Kids Club Nannies.
• To support FLHSS management and have a thorough understanding of all related process & procedure for the area.
• Will become competent in the use of KMS and uploading data relevant to children staying at Little Nomads.
• To be able to analyse and report on statistics related to usage, attendance, activities, events and to communicate this to department management in an effective manner.
• To innovate, design and lead full-scale events and seasonal activities for children.
• Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
• Prepare and circulate clear information to guests of the events offered by the Hotel in conjunction with the Mandarin Oriental Downtown, Dubai -Marketing/Front Office team.
• Keep all equipment clean and well maintained in the Hana kids club.
• To ensure hazards and malfunctioning, improperly working equipment is reported in a timely manner to management/Engineering.
• Develop and maintain a strong working environment with the other departments.
• Ensure proper accounting procedures are followed when collecting of charging fees for the Hana kids club
• Drive revenues for the department.

Skills & Qualifications

• Must have at least 3 years\' experience working with children in a hotel or resort
• Must be highly fluent in English both written and verbal
• Must be flexible and approachable with a firm grasp of emotional intelligence techniques
• Must possess a strong communication ability towards colleagues and guests
• Computer literate and competent in the use of Microsoft office apps/Outlook email

Mandarin Oriental