Job Description

Position Overview:

As a Key Account Manager for our telematics, you will be responsible for managing existing client accounts, ensuring successful post-sales support, and facilitating strong, lasting relationships. You will act as the main point of contact for your clients, providing ongoing support, conducting regular follow-ups, identifying new opportunities, and ensuring seamless service delivery of telematics products and services.

Key Responsibilities:

? Manage a portfolio of telematics clients , acting as the primary point of contact for all account-related matters.

? Provide ongoing after-sales support, including troubleshooting, addressing technical issues, and coordinating with the technical support team for resolution.

? Foster strong, long-term relationships with clients by delivering exceptional customer service and understanding their evolving business needs.

? Oversee the successful implementation, integration, and deployment of telematics systems, ensuring smooth post-sale transitions.

? Conduct regular client meetings and performance reviews to ensure clients are satisfied with their telematics solutions and are maximizing their value.

? Develop and deliver training sessions for clients to ensure proper usage of telematics platforms and devices.

? Analyze client feedback, usage data, and system performance to identify potential areas for optimization or improvement.

? Upsell and cross-sell additional products, services, or upgrades to existing clients, based on their business requirements and industry trends.

? Work closely with internal teams (sales, technical support, product development) to ensure smooth communication and efficient resolution of client concerns.

? Assist in contract renewals, service level agreements (SLAs), and other contractual obligations.

? Stay up-to-date with the latest telematics trends, product offerings, and industry developments to provide clients with the most relevant solutions.

Qualifications:

? Bachelor's degree in Business, Engineering, Information Technology, or a related field.

? Proven experience (3-5 years) as an Account Manager, Client Manager, or in a customer-facing role within the telematics, fleet management, or IoT industries.

? Strong understanding of telematics technologies, including GPS tracking, asset management, and fleet management solutions.

? Excellent customer service skills, with the ability to manage multiple client accounts and deliver results in a fast-paced environment.

? Experience in managing after-sales services, including troubleshooting, technical support, and providing product training.

? Excellent communication and interpersonal skills with a consultative approach to client management.

? Strong problem-solving skills and the ability to proactively identify opportunities for improvement in client relationships.

? Fluent in English; Arabic language skills are a plus.

? Ability to work independently and as part of a team, managing multiple priorities and deadlines.

? Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

Preferred Skills:

? Experience working in the Middle East or the GCC region, with knowledge of the local market and business culture.

? Knowledge of telematics hardware and software, including GPS units, sensors, and fleet management platforms.

? Prior experience in upselling and cross-selling telematics products and services to existing clients.

? Previous experience working in a technical, B2B client management role.

Job Type: Full-time

Pay: AED8,000.00 - AED10,000.00 per month

Application Question(s):

Do you have strong understanding of GPS devices and telematics systems?
Experience:

B2B client management: 2 years (Preferred) * technical support and troubleshooting: 2 years (Preferred)