Job ProfileJob DetailsJob Title:Key Account ManagerGrade:ManagementBusiness Unit:XXX, DubaiLocationDubaiDepartment:B&I ( Business & Industry Sector)FunctionManagementReports to:Area Manager, Sector Executive ChefDirect Reports:Executive Chef, Assistant Manager, Hospitality Manager, Supervisors, Storekeeper, Events co-ordinatorConditions of Work:Working hours 54 per week as per ADNH working hours policy in the UAE and the UAE labour law. This role involves a variety of shift timings (morning, evening, etc.)Role OverviewPurpose:Ensuring that the Companyxe2x80x99s reputation for food quality and service is enhanced, with Client and Customers, to a high standard as agreed between yourself, Area Manager and clientEnsuring at all times that all operations and multiple service streams are strategically planned and executed.Demonstrate a high and consistent level of organization & pro-active Management.Always seeks, communicates & considers feedback from key stakeholders and teams. Constantly seek to anticipate and create consumer needs.Aligning Performance with ADNHC strategic goals.Ownership & Accountability of Managing the Service AgreementManaging the contract retention strategy and process together with the support function teamsResponsible for the unit organic growth, retail revenue Sales & data analysisTo consistently plan and promote innovation, present new ideas that are in line with current global trends and drive market leadership consistently.Implementing & encouraging a culture of care through team engagement, training & development.Communication:Internal

• Hospitality Manager
• Reception team
• Executive Directors and Executive Personal Assistants
• F&B Managers
• Tea Boys
• General Services Agents
• Security

External

• Consumers, building tenants, clients

Main Duties:

• Ensures the highest standards are delivered in meeting room set-ups,
• To discuss on a regular basis with Departmental Managers product/food specifications, menu changes, product innovation, fashion/trends and apply these in practice.
• Drives organic growth and the long term goals
• To promote innovation and present new ideas to the Area Manager/ Client
• To oversee operation of Departments and discuss general performance.
• To oversee the quality of food, presentation and service.
• Regularly reviews teamxe2x80x99s training needs , development plans and performance
• To oversee the service staffing levels ensuring agreed levels are provided at scheduled times with the range of products and services available.
• Maintains the privacy and ensures security of all guests
• To remain well informed on market and food trends and to ensure that the facilities offered are current and competitive

Role SpecificationsQualificationsEssential:

• At least High school graduate
• Hotel school graduate or Food and Beverage operations certificate holder

Desirable:

• Hospitality Management School

ExperienceEssential:

• Western Training and Western work Experience in blue chip contract catering and Luxury hotel, high-end restaurant

• Career path Experience in a high end hotel 5 star or fine dining restaurant experience
• Minimum 3 years HOD experience in a 5* F&B Ops or Conference & Events

Desirable:

• Middle East Experience

SkillsEssential:

• Fluent level of verbal and written English
• Luxury environment experience

Competencies

• Team Leadership: Ability to inspire, motivate, and manage a diverse team
• Delegation: Ability to assign tasks appropriately while maintaining accountability
• Staff Empowerment: Encourage team members to take initiative and grow within their roles.

• Collaboration: Promote a culture of collaboration and mutual respect across departments.
• Emotional Intelligence: Maintain a high level of empathy and understanding when managing staff and guest interactions.
• Thriving Under Pressure: Ability to remain composed and effective during peak service hours or challenging situations.
• Resilience: Maintain focus and motivation despite setbacks or unexpected changes.
• Innovation in Crisis: Turn challenges into opportunities to implement new ideas or strategies.

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