About the job Key Account Manager

Our client is a leading provider of business technologies based in the United Arab Emirates. With 75 years of experience in IT Hardware and Software solutions, digital transformation, document management solutions, and digital printing solutions.

Currently, we are hiring a Key Account Manager for our client who will be responsible for managing and maintaining key client accounts, maintaining long-term relationships with accounts, and maximizing sales opportunities with them. The person in this role is the lead point of contact for all key client matters, anticipates the client\'s needs, works within the company to ensure deadlines for the client are met, and helps the client and company succeed.

Responsibilities:

• Achieve assigned sales targets with agreed gross margins.
• Develop business with existing clients and new customers and identify areas for improvement to meet sales targets.
• Develop a solid and trusting relationship between major key accounts and the company.
• Acquire a thorough understanding of key customer needs and requirements.
• Resolve key account issues and complaints and develop a complete understanding of key account needs.
• Anticipate key account changes and improvements.
• Manage communication between key accounts and internal teams.
• Work with the sales team, logistics, managers, marketing, and team members from other departments to ensure that all key account needs are met.
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
• Meet all key account needs and deliverables according to the proposed timelines.
• Negotiate contracts with the client, establishing a timeline for performance.
• Set out quality standards for sales operational areas, ensuring a high-quality customer experience.
• Submit a weekly or monthly sales report with remarks on achievement.
• Use the company CRM and follow the group sales process.
• Educate customers regarding new product features and enhancements.

Skills Required:

• 6-10 years of experience selling solutions, with 2 years in the office automation Industry.
• Ability to meet sales targets and deliver an excellent customer experience
• Product and industry knowledge
• Proven account management experience
• Ability to build and manage relationships with customers
• Good knowledge of English. Arabic is an advantage
• Excellent communication and interpersonal skills
• A UAE Driver\'s License is required.
• Knowledge of CRM software and MS Office
• Strong planning, negotiation, and analytical skills

Job Type: Full-time

Salary: AED8,000.00 - AED10,000.00 per month

Nathan & Nathan