Job Description

A Key Account Executive (KAE) is responsible for managing relationships with a company's most important clients, often referred to as key accounts. These clients typically contribute a significant portion to the company's revenue, so maintaining strong relationships with them is crucial. Here's an overview of the role and its responsibilities:

Key Responsibilities:

1. Account Management:

• Develop and maintain long-term relationships with key clients.
• Serve as the primary point of contact for assigned accounts.
• Understand clients' business needs and align company solutions accordingly.

2. Sales Growth and Revenue Management:

• Identify upsell or cross-sell opportunities to increase revenue.
• Meet or exceed sales targets and performance metrics.
• Negotiate contracts, pricing, and terms to ensure mutually beneficial outcomes.

3. Client Retention and Satisfaction:

• Ensure a high level of customer satisfaction and loyalty.
• Address client concerns promptly and effectively.
• Monitor client performance and anticipate potential issues.

4. Collaboration with Internal Teams:

• Work closely with marketing, product, and operations teams to deliver customized solutions.
• Provide feedback from clients to internal teams to drive product improvement.

5. Reporting and Forecasting:

• Track and report on account performance, sales pipeline, and forecasts.
• Use CRM tools to document interactions and manage relationships effectively.

Key Skills Required:

• Communication and Negotiation Skills: Strong interpersonal skills to build and maintain relationships.
• Sales Acumen: A deep understanding of sales processes and revenue generation.
• Problem-Solving: Ability to address client challenges quickly and effectively.
• Industry Knowledge: Familiarity with the industry to offer relevant solutions.
• Time Management: Ability to manage multiple accounts and meet deadlines.

KPIs and Success Metrics:

• Achievement of sales and revenue targets.
• Client retention and satisfaction scores.
• Growth in key accounts (e.g., through upselling or cross-selling).
• Reduction in churn rate among key clients.

This role plays a strategic part in ensuring the company retains its top clients while also maximizing the value derived from them.

Job Type: Full-time

Pay: AED6,000.00 - AED12,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 3 years (Preferred)

Language:

• ENGLISH (Preferred)