Summary About us
Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ensemble of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner. Your opportunityWe are currently seeking an Operations & Supply Chain Specialist as part of our dynamic team in our subsidiary in Dubai. You will be responsible for managing the order to payment flow of the allocated customer portfolio in a timely and accurate fashion, working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies.How you will contribute

• Managing customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing delivery flow by liaising directly with the planning team, logistics, transportation companies, and customer whilst acting as first point of contact in the event of any query/issue
• Managing back-orders ensuring the maintenance of a clean portfolio
• Managing goods returns in compliance with agreed trade terms
• Supporting sales in case of commercial, logistics, product claims from the customer
• Supporting sales events such as Buying Days, brands/product presentations, customers onsite trainings, customers visits, etc. through active participation in both organizational preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects

Who you are

• 3+ years of experience in similar roles in a fast-paced environment.
• Previous experience in a B2B customer service environment
• Has knowledge about international logistics, supply chain, customs processes
• Experience with an ERP is essential, SAP experience is a plus
• Perfect level of English, another language (Italian, Arabic or French) will be considered a plus
• Proficient in MS Office (Excel, Power Point, Word)
• Team player, Customer-oriented, Problem solving

Why work with usThis is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Job Type RegularStart Date 2025-01-31Schedule Full timeOrganization Kering Eyewear Middle East FZ-LLC

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