Job Requisition ID: 165187Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role
Join our dynamic team of Kaizen Promoters and make a lasting impact on organizations seeking to improve their operational efficiency and achieve exceptional results. As a Kaizen Promoter, you will implement Toyota Motor Corporation (TMC) Kaizen Programs in Sales, After Sales and back office.What you will do

• Develop process flow charts to explain current and desired process.
• Conduct time and motion study and analyse it at both Macro and Micro level and develop process improvement proposal.
• Implement Kaizen action to improve quality of services, generate productive time, cost reduction, NPS, Job explanation to customers, Sales / Aftersales SOP penetration, Advanced problem solving by Toyota Production system approach, process with time management in BIT branch.
• Organize small group activities to provide training to associates and gather their feedback.
• Compilation & creation of reports to visual status of activities on weekly basis + Monthly BIT Board in branch

Required skills to be successful

• Minimum Experience of 3 - 5 years preferably, in Aftersales as Service Advisor
• Experience of Toyota Kaizen programmes preferred
• Ability to learn new programmes and later implement it
• Excellent communicator

About the team
The role will report to the Head of Best in Town. This position interfaces with various stakeholders in the organization.What equips you for the role

• Bachelor's Degree graduate
• Ability to think 'Out of Box'
• Ability to maintain fair, consistent set of standards
• Ability adjust priorities and structure time wisely in a fast paced environment
• Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
• Ability to handle the pressure.
• Excellent in MS Office Microsoft

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus,Honda, Jeep, Chrysler, Dodge, Volvo and RAM.We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim