Job Description

To work closely with the Technical Consultant in delivering comprehensive technical support and assistance. This includes active participation in pre-sales and post-sales activities, troubleshooting technical issues, and making valuable contributions to the overall success of projects. Moreover, the Junior Technical Consultant plays a vital role in supporting the Technical Consultant in effectively managing and coordinating project deliverables, ensuring utmost customer satisfaction, and maintaining open and effective communication with all stakeholders involved.

Main Accountabilities

Technical Support & Troubleshooting

- This role involves managing customer relations with the senior technical consultant and sales team while collaborating closely with the development and product management teams.

- Define technical specifications for customer projects as input for development.

- Provide post-sales technical support.

Communication and Coordination

- Feedback customer requirements to internal interfaces within the organization.

Project Management

- Responsible for the technical approval process.

Educational Requirements

- A technical degree in Informatics, Business Informatics, or Electrical Engineering, or any related field.

Experience, Knowledge & Technical Skills

- Good knowledge of common payment industry standards such as EMV, Mastercard, VISA, and PCI-DSS. Familiarity with smartcards and basic cryptography is also necessary.

- Strong analytical skills to effectively consult with customers and troubleshoot any issues they may encounter.

- At least 2-3 years of experience working within the payment industry, demonstrating a solid understanding of its processes and requirements.

- Willingness to travel as needed to engage with clients and support their needs.

- Excellent written and verbal communication skills in English, as this is crucial for effectively engaging and supporting customers.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have good knowledge of common payment industry standards such as EMV, Mastercard, VISA, and PCI-DSS. Familiarity with smartcards and basic cryptography is also necessary.
• Do you have 2-3 years of experience working within the payment industry, demonstrating a solid understanding of its processes and requirements?