At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch\'s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch\'s ERGs are available to connect employees with others within the organization to offer professional and personal support.With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.Fitch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.Junior Programme Assistant, Abu Dhabi (based in client premises)Fitch Learning is currently seeking a Programme Manager based out of our client premises in Abu Dhabi, UAE.Position DetailsThis role is for a Programme Manager to take on the logistics and manage the processes for large training projects, ensuring highest quality of service and teaching delivery at all times. The role will assume responsibility for a programme/project once the design phase is complete and implementation has begun. Programme delivery will include operations, administration, stakeholder management etc. In addition, you will manage relationships with third-party suppliers where required.We will count on you to:You will be expected to project manage all aspects of the execution of the assigned programmes, taking accountability for client satisfaction. You will also be responsible for the following:

• Assisting the L&D team with the production of contracts and booking forms
• Project manage all aspects of the execution of the assigned programmes
• Working with relevant stakeholders post sale to successfully handover and commence delivery of the programme
• Maintaining good relationships with all key stakeholders, including clients, vendors, trainers, planning and other internal teams
• Actively addressing issues that arise before, during and after the assigned programmes, ensuring that you respond appropriately and swiftly
• Ensuring all metrics are satisfied and all critical events have taken place
• Managing the visa process for international trainers who are delivering training in Middle East countries
• Ensuring that all processes and procedures are followed
• Manage post programme activities such as compiling client invoices, feedback, project managing the production of reports and be part of the debrief/lessons learned process
• Project manage the delivery of online portals alongside the digital team
• Analyse and update existing processes and suggest improvements
• Develop and deploy evaluations to measure training effectiveness and learning

What you need to have:

• Learning & Development: Experience in Learning & Development or working with Learning Management Systems (LMS) is highly desirable.
• Project Management / Event Planning: Demonstrated experience in managing intricate training programs, projects, workshops, or events.
• Time Management: Exceptional ability to prioritize tasks and manage time efficiently.
• Attention to Detail: Demonstrates and consistently maintain high accuracy and precision, identifying errors and ensuring quality in all work aspects.
• Communication Skills: Excellent verbal and written communication abilities.
• Team Collaboration: Proven experience working with diverse team members across various levels of seniority.
• Technical Skills: Proficiency in Microsoft Office Suite, particularly PowerPoint, Excel, and Word

What would make you stand out:

• Enthusiastic & passionate that could thrive in a fast-paced environment
• Ability to think ahead and foresee potential issues before they may happen
• Proactive in seeking guidance when appropriate; happy and capable of working independently to complete tasks to a high standard
• 360\xc2\xba vision - look beyond the initial tasks and at all aspects of the project
• High Awareness of client profile and culture
• Highly organized and proficient in handling multiple tasks and responsibilities at once

Key ContactsInternal contacts:

• Strategic Project Manager, MEA
• Learning Partners
• Content Team
• Faculty
• PMO
• Client Services
• Development team (Operations Manager & Developers)

External contacts:

• Client logistics and management contacts
• Delegates
• Associate tutors
• Vendors
• Suppliers (printers, training material providers)

Performance Metrics

• Client programme feedback / NPS Scores
• Reputational feedback from internal stakeholders
• Operational error rate for training delivery

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.For more information please visit our websites: | |Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch\'s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.#LI-FC1 #LI-hybrid #LI-FitchLearning

Fitch Group