:KEY RESPONSIBILITY:1. Handle all labour related cases/issues to ensure adherence with defined contractual terms and assist in timely resolution of labour disputes in accord with UAE Federal Law (33).
2. Provide information / answers to customers by replying to complex queries, requests & complaints related to cases, WPS & other services in accordance with UAE Federal Law to ensure prompt & informed replies are provided to customers in a timely manner.
3. Register Labour cases online through Dubai Courts registration window and attend online Hearing Session. Follow up scheduled / rescheduled hearing date and maintain a record.
4. Establish / maintain the filing system for the function (manual and electronic) to ensure effective storage and quick retrieval.
5. Verification of WPS Justification & Exclusion SRs by reviewing company\'s comments & provided documents.
6. Prepare WPS Reports of defaults/non-compliance matters for management review using Central Bank & CX information.
7. Verification & monitoring the conversion of company\'s status from BG to Insurance & from Insurance to BG according to WPS history.
8. Attend labour strike incidents, if required after the working hours to control and contain the situation.
9. Process BG encashment & distribute it to the labourers in coordination with Finance, Inspection & DLC.
10. Verification & attestation of EC Amendment & Non-Competition SRs.
11. Coordinating Inspection visits with Inspection section to verify company\'s compliance with WPS to insure timely salary payment of employees.
12. Handle, Process & confirm visa cancelation of (Employees Outside UAE, Death Employee, Dispute & Voluntary).
13. Process Declare Absconder / Withdrawal of Absconder with Visa Cancelation requests.
14. Handle Declare Absconder Guarantee Amount Refund Request.
15. Handle Dubai Trade & Customer Relation calls.
16. Handling complaints forwarded by Communication Dept., Human Rights or DLC.
17. Verifying TBA SRs to confirming employees\' status.
18. Perform other work associated duties as assigned by direct line manager.#LI-JS4About Us:Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world\'s trade flow better, changing what\'s possible for the customers and communities we serve globally.With a dedicated, diverse and professional team of more than 108,100 employees from 161 nationalities, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that\'s fit for the future.We\'re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What\'s more, we\'re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we\'re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer\'s door.DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drive innovation and growth and helps us connect people, businesses and societies. Free minds and different perspectives are changing our world, and together we can change what\'s possible.WE MAKE TRADE FLOWTO CHANGE WHAT\'S POSSIBLE FOR EVERYONE.

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