Job Description

About the Role:

We are looking for an enthusiastic and skilled individual to join our team as an IT Technician. This position plays a vital role in ensuring the optimal functioning of our IT infrastructure, supporting users, and maintaining technology systems efficiently.

Primary Duties and Responsibilities
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Key Responsibilities:



• Install, configure, and maintain computer hardware, software, networks, and peripherals.
• Provide technical support and troubleshooting assistance for hardware and software issues.
• Set up and configure new systems, including desktops, laptops, printers, and networking devices.
• Diagnose and resolve issues related to operating systems, applications, and network connectivity.
• Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and VPNs.
• Monitor system performance and troubleshoot network connectivity, email, and server issues.
• Perform regular software updates, security patches, and backups to ensure the integrity and security of systems.
• Maintain inventory of hardware and software assets.
• Assist in configuring and troubleshooting email and internet connections.
• Ensure data security and backup processes are followed as per the company's data management policies.
• Document and maintain clear records of technical problems, solutions, and requests.




### Skills and Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• At least 2 years of experience in an IT support or technician role.
• Proficiency with Windows and Mac operating systems, as well as basic networking principles.
• Strong diagnostic and problem-solving skills and ability to work under pressure.
• Excellent verbal and written communication skills.
• Experience with IT service management tools and ticketing systems.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are beneficial.

#### Key Competencies

• Technical Expertise: Demonstrates comprehensive knowledge of computer systems and information technology operations.
• Customer Service: Provides high-quality support and communicates technical information clearly to non-technical users.
• Analytical Thinking: Identifies opportunities for improvement and finds effective solutions to technical challenges.
• Team Collaboration: Works effectively with team members to foster a cooperative and productive work environment.
• Adaptability: Responds promptly to changes in technology and user requirements.

##### Benefits and Perks

• Competitive salary with a comprehensive healthcare package.
• Opportunities for continuous professional development and career progression.
• A dynamic and supportive company culture encouraging innovation and collaboration.


Join our team to contribute to our mission of providing excellent IT services and solutions, facilitating a productive and innovative work environment for all team members.