Provides technical support either by phone, remote access or site visits as needed .

• Installs and configures hardware and software components to ensure usability.

• Troubleshoots hardware and software issues.

• Ensures electrical safety standards are met.

• Repairs or rep hilaces damaged hardware.

• Upgrades the entire system to enable compatible software on all computers. Installs and upgrades anti-virus software, firewalls to ensure security at the user level.

• Performs tests and evaluations on new software and hardware.

• Provides support to users and acts as the first point of contact for error reporting.

• Assists with Servers, LAN/WAN technologies, computer repair, troubleshooting software, networks, virus protection and Wi-Fi technology.

• Assists with the design, implementation, and ongoing support of new software and features

• Conducts daily backup operations and manages technical documentation.

• Prepares relevant reports and performs other related duties as required.

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