It Support Specialist ( Uae Nationals Only)

Ajman, United Arab Emirates

Job Description

SUMMARY OF FUNCTIONS:
  • Independently provides complex technical support to AU staff members and students.
  • Provide onsite support where required and play a key role in maintaining and improving the knowledge standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Investigates, and resolves software problems on AU computer systems; performs software repairs, maintenance, technical assistance, and support on a wide range of PC-based computers and peripherals.
  • Provides technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
  • Provides general and in-depth guidance, assistance, and support to users as requested, on diverse software/applications and operating systems.
  • maintains a high standard of customer service in dealing with and responding to questions.
  • Performs routine, day-to-day hardware and software maintenance as assigned, and assists in utilization of systems.
  • Works on the orders until completion or escalate to the senior technical support.
  • Restores and configure the mass number of PCs via the Image backup solutions which are created by the senior technical support.
  • Follow-ups and fully document individual cases via helpdesk software.
  • Provides Technical support to users\' PCs/Devices which may require access to critical/confidential data.
  • Provides technical support on IT equipment during events, seminars, workshops, and video conferences
  • Resolves users\' technical issues assigned through the helpdesk.
  • Performs miscellaneous job-related duties as assigned.
QUALIFICATIONS & EXPERIENCE:
  • Bachelor\'s degree in Computer field.
  • 1-3 years experience in technical/software support.
KNOWLEDGE & SKILLS:
  • Computing studies skills.
  • Information systems skills.
  • Knowledge of an organization\'s computing systems.
  • Verbal and written communication skills in both languages, English and Arabic.
  • Listening ability and patience.
  • Customer service and relationship management experience.

Ajman University

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Job Detail

  • Job Id
    JD1736868
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Ajman, United Arab Emirates
  • Education
    Not mentioned