Job Description

IT Support Specialist - Prime Estates (Dubai)

Are you a tech-savvy professional with a knack for problem-solving? Prime Estates, one of Dubai's leading real estate companies, is looking for an IT Support Specialist to join our team and play a key role in ensuring our technology infrastructure operates efficiently.

About Us
At Prime Estates, we pride ourselves on being a top-tier real estate company in Dubai, known for innovation and excellence in providing exceptional property solutions. As part of our commitment to delivering top-notch service, we are seeking an IT Support Specialist to maintain and enhance our technical operations.

Job Title: IT Support Specialist
Location: Dubai, UAE
Employment Type: Full-Time

Key Responsibilities

• Technical Support: Provide first-level support to resolve hardware, software, and network issues for employees.
• System Maintenance: Manage the maintenance and performance of IT systems, including desktops, servers, printers, and office applications.
• Network Administration: Ensure optimal performance, connectivity, and security of the office network.
• Software Management: Install, configure, and update business applications, including CRM and property management tools.
• Cybersecurity: Implement and maintain IT security protocols to safeguard sensitive data and ensure compliance.
• Vendor Management: Coordinate with external vendors for IT procurement, software licensing, and service agreements.
• Website & CRM Management: Oversee updates and maintenance of the company website and CRM system to support business operations.
• Asset Management: Maintain detailed records of IT assets and system configurations.
• Employee Training: Provide IT-related training and support to employees to ensure efficient use of technology.
• Troubleshooting: Perform root cause analysis to prevent recurring technical issues and ensure minimal disruption to operations.

Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a related role, preferably in real estate or a corporate setting.
• Proficient in Windows/Mac operating systems, Microsoft Office Suite, and networking protocols.
• Hands-on experience with CRM systems, real estate applications, and cloud platforms (e.g., Google Workspace, Microsoft 365).
• Basic understanding of cybersecurity standards and IT compliance requirements.
• Strong troubleshooting and analytical skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills to assist non-technical users.
• Relevant certifications such as CompTIA A+, Network+, or CCNA are highly desirable.

Why Join Prime Estates?

• Work in a fast-paced, innovative environment in the heart of Dubai.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborate with a forward-thinking team driving technological advancements in the real estate sector.

How to Apply
If you are passionate about technology and want to be part of a dynamic team, we would love to hear from you! Please send your CV and a brief cover letter to [Jane@primeestates.ae] with the subject line: •"Application for IT Support Specialist - Prime Estates."•

Join us at Prime Estates and help shape the future of real estate technology in Dubai!

Job Type: Full-time