Bachelors degree in computer science or related field.At least 6 years of related experienceRequired Certifications: A+, M365 Certification, Network+Preferred Certifications: Microsoft Technology Associate (MTA), Avaya, CCNA,Proven experience as a Level 2 Support Technician or similar role.Strong knowledge of computer systems, hardware, and software.Excellent problem-solving and communication skills.Ability to document solutions and provide training to users.Familiarity with helpdesk software and remote troubleshootingSkills Required