Aldar Education are currently seeking a IT - Support for Noya British School to support our growing family of owned and operated schools in the UAE.Noya British School, proudly a part of Aldar Education and situated on the vibrant Yas Island in Abu Dhabi, stands as the newest flagship school for the Aldar Schools brand. Nestled in a community that offers proximity to various amenities, entertainment options, and a vibrant international environment, Noya British School creates an enriching and convenient backdrop for families seeking a world-class education.Minimum Qualifications:

• Bachelor\'s degree in Computer Science, Information Technology, or similar
• ITIL v3 or v4 Foundation in IT Service Management
• Microsoft administrator certifications in, servers, Azure, Desktop and Office 365
• CompTIA Servers+ is a plus

Minimum Experience:

• At least 5 years of system administration, database and web apps experience

Job Specific Knowledge & Skills:

• Working knowledge of virtualization, VMWare, SAN/NAS Storage, HCI, etc. Relevant certifications is highly desirable.
• Strong knowledge of Microsoft Azure, O365 and windows Server environment. Relevant certification is a must.
• Experience with PowerShell scripting for automation of Office365 is a plus.
• Expert knowledge of security, storage, data protection, and disaster recovery protocols

Main Duties:

• Routine administrating and maintenance of AE\xe2\x80\x99s core IT operating systems and productivity suites.
• Installation and upgrade computer components and software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Administration and management of windows-based systems and group policies for AE (HQ and AA).
• Provide documentation and technical specifications to IT staff for planning and implementing new or existing IT infrastructure.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Administration of Datacenters / Server rooms and its equipment
• Administration of enterprise security solutions such as anti-virus and Veeam back-up
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruption.
• Perform routine/scheduled audits of the systems, including all backups.
• Administration of Active Directory domain controllers and group policies.
• Administration of Microsoft Office 365.
• Configuration and upgradation of Windows and MAC based devices and their management centrally through SCCM and other similar solutions.
• Configuration and upgradation of mobile devices (iOS, Android) and their management centrally through Meraki MDM, Intune and other MDM solutions.
• Set up user accounts and workstations
• Support end users (password reset, lock\\unlock accounts etc)
• Implement the group policies for user accounts and workstations
• Administrating and maintaining the file servers
• Monitoring and maintaining DR Site (Azure or other)
• Upgrade systems with new releases, patches, and upgrades
• Support and resolve software and application issues
• Installation, configuration and maintenance of Servers, Storage, Office 365, SCCM, Virtual Machines and required web apps
• Configuration and maintenance of back-up
• Troubleshooting, root cause analysis and documentation of IT related issues
• Effective utilization of IT helpdesk solution for routine IT operations.
• Monitoring system performance
• Support site engineers with all the desktop applications, workstations and related equipment problems and resolve them in a timely manner.

This job has been sourced from an external job board.
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