Job Description

IT Support

Media City

Dubai

• Regularly monitor network performance, availability, and security.
• Track network activity, detect unusual traffic, and resolve issues proactively.
• Use network monitoring tools to measure network performance and respond to alerts or outages.
• Set up, configure, and install networking equipment, including routers, switches, firewalls, access points, and servers.
• Configure Virtual LANs (VLANs) to ensure secure segmentation of network traffic.
• Manage IP address allocation, DNS settings, and network configurations for all connected devices.
• Diagnose and resolve network issues such as connectivity problems, latency, or bandwidth bottlenecks.
• Respond to escalated network incidents, providing on-site or remote support as needed.
• Maintain a log of network issues, resolutions, and incidents for future reference.
• Implement and manage network security measures such as firewalls, VPNs, access controls, and intrusion detection/prevention systems.
• Conduct regular security audits to identify vulnerabilities and implement patches or updates.
• Ensure compliance with security standards, monitoring network traffic to identify potential security threats.
• Conduct bandwidth analysis to optimize network usage and reduce congestion.
• Implement Quality of Service (QoS) to prioritize critical traffic and maintain network performance.
• Continuously review network architecture and recommend improvements for speed, efficiency, and reliability.
• Document network configurations, including IP addresses, hardware inventory, and topology diagrams.
• Create and maintain standard operating procedures (SOPs) for network setup, troubleshooting, and incident management.
• Prepare reports on network performance, incidents, and usage trends.
• Coordinate with vendors for network hardware, software, and maintenance services.
• Maintain an inventory of all networking equipment and software licenses, managing replacements or upgrades as necessary.
• Ensure all hardware and software are under appropriate support or warranty agreements.
• Set up and manage Virtual Private Networks (VPNs) for remote users to securely access the network.
• Monitor and support remote access, troubleshooting connectivity issues for off-site employees.
• Implement multi-factor authentication (MFA) and encryption protocols for secure remote access.
• Develop and test backup and recovery plans for network data and configurations.
• Establish redundancies, such as failover links or backup routers, to minimize downtime in case of network failure.
• Work with IT management to create disaster recovery plans that ensure business continuity.
• Provide support and training to users on network access, VPN usage, and best security practices.
• Develop user guides and resources for troubleshooting common connectivity issues.

Thank You

Khushboo

+971 52 700 9214

Job Type: Full-time

Pay: Up to AED3,000.00 per month