It Support Executive

Ras al-Khaimah, United Arab Emirates

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IT Support Executive

Location: Ras Al Khaimah
Salary: AED 5,000 - 5,500

Job Code: 193/001/289
Industry: Education

Job Responsibilities:

IT infrastructure design, implementation, and management (Server, wired/wireless network).
Disaster Recovery site, backup implementation with data center for critical server roles.
Manage and administer the e-mail platform & Active Directory.
Revamping server room to the industry standards in a most possible way.
Firewall management and administration for the campus.
Managing and administration of the servers in the data center.
Managing and administration of the centralized, standalone & cloud printers.
Managing and administration of the biometrics attendance system and ID cards for staff and students.
Establishing and managing a Virtual Private Network.
Manage and administer Video conferencing platforms like Zoom/Google Meet/ Teams and their hardware.
IP PBX management and administration.
Plan, implement, administer CRM (BITRIX) & LMS(Moodle) and other applications.
Providing technical support and training for the IT personnel and staff.
Managing IT Assets.
Provide guidance and explain policies and procedures to staff and end-users.
Manage website hosting.
Must have knowledge of UI/UX & DevOps.

Job Requirements:

Minimum 3-5 years of experience as an IT Support Executive in the education sector.
Bachelors degree with MCSE/CCNA and three years of relevant experience in the education sector in UAE.
Ability to work both independently and as part of a team.
The ability to communicate and solve problems.
Familiarity with all policies, procedures, and regulations related to the field of work.
Analysis and reporting skills.
Ability to manage resources effectively.
The ability to plan, organize, and develop.
Excellent command of English Communication.
Team player with a positive outlook and a clear focus on quality assurance and customer satisfaction.
MCSE, CCNA, Firewall & Security, CCTV and IP PBX.

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