A bachelor\'s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.A minimum of 2-3 years of experience with IT supportA deep understanding of hardware, software, networking, and operating systems (Windows, Mac) to effectively troubleshoot and resolve technical issuesStrong analytical and problem-solving skills to diagnose and resolve complex technical issues on timeEffective time management skills to prioritise tasks, manage workload efficiently, and maintain KPIsEnsure data backups and disaster recovery plans are in place and functioning properlyCollaborate with other IT team members to implement new systems and upgradesExperience with managing cloud-based services such as Google Workspace, Zoom, Slack, Atlassian would be a plusFair understanding of cybersecurity threats, vulnerabilities, and best practices to effectively educate users and mitigate risks, experience with implementing security measures in a businessStrong written and verbal communication and interpersonal skillsSkills Required