Job Description

A Technical Support Engineer is a crucial member of the customer support team, responsible for assisting customers or clients with technical issues related to products or services. They provide technical guidance, troubleshooting assistance, and solutions to ensure that customers can effectively use and resolve problems with the company's offerings. This role requires strong technical knowledge, excellent communication skills, and a customer-centric approach.

Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or in person. Diagnose and resolve technical issues by providing step-by-step guidance and solutions. Analyze and identify the root cause of technical problems reported by customers. Utilize diagnostic tools and resources to troubleshoot issues effectively.

Hardware Management: Procure, install, and maintain hardware devices, such as servers, desktops, laptops, printers, and peripherals.

Specialized in installation and maintenance of various brands of Surveillance, Home & Office Automation, Biometric & RFID Access Control, and IT Security / Software Products and Services. Provide remote troubleshooting when necessary.
Requirements:

Bachelor's degree in computer science, information technology, or a related field (or equivalent experience). Proven experience in a technical support role. Strong technical knowledge related to the company's products or services. Familiarity with troubleshooting tools and techniques. Excellent problem-solving and communication skills. Patience and empathy when dealing with frustrated or inexperienced users. Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Systems Administrator) may be advantage.
U.A.E Driving License

Job Types: Full-time, Permanent

Pay: AED1,500.00 - AED2,200.00 per month

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Experience:

* IT SUPPORT ENGINEER: 2 years (Required)