Job Description

Key Responsibilities:



• Provide technical assistance and support to employees regarding computer systems, hardware, and software.



• Troubleshoot and resolve technical issues in a timely and efficient manner.



• Install, configure, and maintain computer systems and software.



• Monitor and maintain the company's network and server systems.



• Ensure the security and integrity of our IT systems by implementing appropriate security measures.



• Perform regular maintenance and updates on systems and software.



• Create and maintain technical documentation and user guides.



• Train employees on the proper use of software and systems.



• Collaborate with other IT team members to improve processes and systems.



Qualifications:



• Bachelor's degree in Computer Science, Information Technology, or a related field.



• Minimum of 2 years of experience in IT support.



• Strong knowledge of computer systems, hardware, and software.



• Experience with Windows operating systems, Active Directory, and Microsoft Office Suite.



• Familiarity with networking, server systems, and security systems.



• Excellent problem-solving and troubleshooting skills.



• Strong communication and interpersonal skills.



• Ability to work independently and in a team environment.



• Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus.



Benefits:



• Professional development opportunities.



• A dynamic and fast-paced work environment.