It Support Engineer

Dubai, United Arab Emirates

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Responsibilities include, but are not limited to

Maintain the Orders, incidents and problem management for desktop and services tickets (analysis, definition, support,
solutions, improvement suggestion and more)
Respond in a timely manner to services issues and requests from users within SLA
Installation of hardware and software in computer devices and application for iOS devices
Well organized the regular documentation for software, hardware and tools
Hardware and software technical Asset Management (including recharging) in relevant tools
Participating new IT roll-outs projects follow up with users
IT tool and service consultancy to the costumers
Resolve technical issues in a timely manner using available resources within the company
Responsible to follow up and communicate with external service providers orders/deliveries

Qualifications
Bachelor or master's degree in computer science or related fieldAdditional information

Proficiency in Windows Operating Systems, Client Software, Hardware IT equipment, MS365 for using and user support and basic Server and Network Knowledge
Proficiency in MS365 for using and user support
Excellent organizational and interpersonal skills, time management, ability to work under pressure, flexible to adapt with changesand enjoy working in multicultural environment
Excellent customer service skills for either face-to-face or remote customers
Fluent English, Arabic is a plus

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