Job Description

The Role

Responsibilities include, but are not limited to: - Maintain the Orders, incidents and problem management for desktop and services tickets (analysis, definition, support solutions, improvement suggestion and more) - Respond in a timely manner to services issues and requests from users within SLA - Installation of hardware and software in computer devices and application for iOS devices - Well organized the regular documentation for software, hardware and tools - Hardware and software technical Asset Management (including recharging) in relevant tools - Participating new IT roll-outs projects follow up with users - IT tool and service consultancy to the costumers - Resolve technical issues in a timely manner using available resources within the company - Responsible to follow up and communicate with external service providers orders/deliveries



Requirements

• Proficiency in Windows Operating Systems, Client Software, Hardware IT equipment, MS365 for using and user support and basic Server and Network Knowledge - Proficiency in MS365 for using and user support - Excellent organizational and interpersonal skills, time management, ability to work under pressure, flexible to adapt with changesand enjoy working in multicultural environment - Excellent customer service skills for either face-to-face or remote customers - Fluent English, Arabic is a plus.


About the company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service. ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement. Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: • IT & Telecommunications • Engineering & Construction, Oil & Gas • Banking, Finance & Legal • Sales & Business Development • Marketing, Public Relations & Communications • Human Resources & Training • Customer & Support Services (Secretarial and Administrative) • Operational, Supply Chain & Logistics • Executive Recruitment • Emiratization Solutions • Recruitment Program Outsourcing Solutions • Managed Service Provider Solutions • Talent Based Outsourcing Solutions • Outsourced Staffing Solutions