Job Description

Ideally, we are seeking candidates who possess the following qualifications and attributes: Qualified with an IT Degree, certifications or equivalent. Demonstrate a minimum of 3 years of experience in a similar IT support role. Exhibit strong technical skills in IT systems and support. Display exceptional problem-solving skills to tackle complex IT issues effectively. Possess excellent communication skills to facilitate client interactions and team collaboration. Have a solid understanding of PC hardware and proficiency in Windows operating systems. Track record in managing small to mediumsized projects. Hold a valid driver's license and have access to personal transportation. Preferred Technical Knowledge: Knowledge of Microsoft technologies including Server and Workstation Operating Systems Networking - Managed Switches, VLAN's, Wireless Access Points, Routers / Bridging. Security - Firewall knowledge and configuration, AV management, VPNs Cloud - Microsoft 365, Azure AD, Sharepoint MSSQL Server Backup setups Your responsibilities: Assign and resolve Helpdesk tickets, within the appropriate SLA's Review RMM dashboard and apply remediation actions as required Rollout new devices to replace older equipment. Document or update processes with the aim of optimising the service provided. Create/update knowledge base articles Liaise with 3rd party suppliers in relation to telecoms and hardware issues. Assist in resolving computer and network related problems. Identify opportunities for improvement and make constructive suggestions for change