Job Purpose:The primary role of the IT Support / Administrator is to manage IT operations at restaurant level. He will responsible to identify any IT related problem and resolution. Network Troubleshooting and Firewall Configurations.Duties & Responsibilities:\xc2\xb7 Assisting in installation and configuration process in the restaurants (e.g. POS system, back office computers, printers, etc)\xc2\xb7 Highlighting technical problems and diagnosis of the same\xc2\xb7 Configure and install operating systems and make appropriate changes in the network as needed.\xc2\xb7 Install new software as needed and set up new user accounts for employees.\xc2\xb7 Request for new hardware as directed.\xc2\xb7 On-site tech support, and operating system and hardware / software diagnostics as directed\xc2\xb7 After-hours follow-up / actions also a requirement as needed.\xc2\xb7 Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary.\xc2\xb7 Acting as the middle man between user and MIS team\xc2\xb7 Utilize the agreed SLAs with the vendors in taking the IT services and reporting any breaches\xc2\xb7 Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners (add POS, back office computers, printers, etc.)\xc2\xb7 Windows Server technology and Active directly requirements.\xc2\xb7 Restaurant Staff - IT General training / Guide Preparation and implementation.\xc2\xb7 Avaya / IP telephony Support / troubleshooting.\xc2\xb7 CCTV Maintenance and troubleshooting.\xc2\xb7 Maintaining security systems such as Firewalls, Switches and Routers and making sure of the VPN between the restaurants and the HO systems.\xc2\xb7 Implementation of IT policies in the restaurants

The Independent Food Company