It Support
Job Description
Responsibilities:
• Provide first-level technical support to users via phone, email, and in person.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Monitor and manage IT help desk tickets, ensuring timely resolution and follow-up.
• Assist with the setup and maintenance of network infrastructure and security protocols.
• Train users on new systems and software, providing ongoing support and documentation.
• Maintain inventory of IT equipment and supplies, coordinating purchases as needed.
• Collaborate with other IT team members to improve processes and implement new technologies.
• Stay current with industry trends and advancements in technology.
Qualifications:
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with help desk software and ticketing systems is a plus.
Job Types: Full-time, Permanent
Pay: AED5,000.00 - AED6,000.00 per month
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Job Detail
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Job IdJD1749054
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned