Job Description

IT Support Executive

Location: Ajman, UAE

Job Type: Full-time

Al Rasikhoon Real Estate is seeking a skilled and motivated IT Support Executive to provide technical support across the company and ensure the smooth operation of our IT systems. The ideal candidate will be proactive, detail-oriented, and committed to maintaining efficient IT operations.

Key Responsibilities:

• Technical Support:
• Diagnose, repair, and maintain hardware and software components.
• Provide recovery solutions for hardware/software issues.
• Support Microsoft Office products, Windows operating systems (7 & 10), smart devices (iPads, etc.), and basic LAN/WAN connectivity.
• Handle service requests, software installations, new device setups, and upgrades.
• Systems Management:
• Monitor and maintain computer systems and networks.
• Update and manage virus protection software to secure data and communications.
• Ensure timely data backups and implement emergency plans for power or security failures.
• User Support:
• Respond promptly to service issues and requests.
• Assist users with password resets, account lockouts, and email configurations.
• Provide basic device configuration and software installation guidance.
• Upgrades and Maintenance:
• Schedule and perform system upgrades and maintenance without disrupting workflow.
• Participate in software implementation and upgrade processes, offering necessary inputs.
• Documentation:
• Record detailed information about issues and resolutions in the ticketing system.
• Create and update knowledge base articles for common issues.
• Other Duties:
• Travel to company and staff offices to provide onsite technical support.
• Work outside normal hours when necessary to ensure uninterrupted operations.

Qualifications and Requirements:

• Bachelor's degree in Computer Science or a related field from an accredited institution.
• Minimum of 2 years of experience in end-user environment support.
• Proficient in Windows 10, smart devices, and MAC operating systems.
• Familiarity with Active Directory, DNS, DHCP, and network device configuration.
• Strong communication and customer service skills.
• Proven ability to multitask and troubleshoot system-related issues effectively.
• Fluency in Arabic (required); additional languages are a plus.
• UAE driving license (preferred).

Additional Information:

• Applicants must be able to reliably commute to Ajman or be willing to relocate before starting work.
• Candidates with UAE experience are preferred.

Join us and contribute to driving the success of Al Rasikhoon Real Estate through exceptional IT support!

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• work: 2 years (Preferred)

Language:

• Arabic (Required)

Location:

• Ajman (Required)