Job Description

Job Overview :

We are seeking a skilled and customer-oriented IT Help Desk Technician to join our team. The successful candidate will be responsible for providing technical support and assistance to users within the organization, resolving IT-related issues in a timely and efficient manner, and maintaining the smooth operation of the company's IT infrastructure. This role requires a problem solver with strong communication skills and a passion for technology.

Key Responsibilities :

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk ticketing system.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, mobile devices, printers, and other peripherals.
• Assist with user account setup, password resets, and access permissions across various systems and platforms.
• Troubleshoot connectivity issues, including LAN, Wi-Fi, VPN, and remote desktop configurations.
• Escalate complex issues to higher-level support teams or external vendors as necessary.
• Document support requests, resolutions, and follow-up actions in the helpdesk system.
• Provide IT onboarding and training to new employees on company systems, software, and best practices.
• Ensure security protocols and procedures are followed, including antivirus updates and patch management.
• Collaborate with the IT team to identify improvements in processes and technology.
• Maintain an organized inventory of IT assets, including hardware, software licenses, and accessories.

Required Skills & Qualifications :

• Proven experience in an IT help desk or technical support role.
• Strong understanding of Windows and macOS operating systems.
• Experience troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory, Office 365, VPNs, and remote support tools.
• Basic knowledge of network protocols (TCP/IP, DNS, DHCP) and troubleshooting.
• Excellent communication and customer service skills.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Problem-solving mindset and attention to detail.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications (preferred but not required).

Education & Experience :

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 1-3 years of experience in an IT support role.

How to Apply:

If you are passionate about technology and eager to start your career in presales, we want to hear from you! Please send your resume and a cover letter to boldtechnologiesuae@gmail.com with the subject line "IT Service Desk Application"

Job Type: Full-time

Job Type: Full-time