The IT Senior Specialist is responsible for providing advanced technical support to end-users and ensuring the smooth operation of the organization's IT infrastructure. This role involves troubleshooting complex issues, and actively contributing to the improvement of IT processes and systems.Key Roles & ResponsibilitiesOperational Responsibilities:

• Provide advanced technical support to end-users, addressing hardware, software, and network issues.
• Diagnose and resolve complex IT problems, escalating issues when necessary.
• Ensure timely resolution of support tickets within established service level agreements (SLAs).
• Manage and prioritize IT support incidents and service requests.
• Implement preventive measures to reduce the occurrence of recurring issues.
• Participate in root cause analysis and contribute to problem resolution.
• Administer and maintain user accounts, permissions, and access rights.
• Oversee the installation, configuration, and maintenance of hardware and software systems.
• Ensure the security and integrity of IT systems and data.
• Work on Configuration and Management of Active Directory Servers - Users, Computers and Privileges;
• Work on Configuration and Management of Virtual Server Environments;
• Work on Configuration and Management of local Domain Servers;
• Manage Server Platforms;
• Manage backup of Infrastructure Servers;
• Configure and Manage UCS - IP Telephony, WebEx Servers and IVR systems;
• Supervise Installation of Desktop OS and applications, Server based Applications;
• Manage Desktop Imaging using appropriate tools;
• Manage Desktop Security and Antivirus via Centralized Tools;
• Install and configure Servers and other Datacenter Infrastructure components;
• Monitor upkeep and maintenance of Computing Labs;
• Monitor HelpDesk and ensure SLA compliance;
• Maintain documentation related to Support Activities Carried out;
• Adhere to the University's information security and confidentiality policies and procedures, and report breaches or other security risks accordingly
• Coordinate with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed
• Demonstrate a strong commitment and practice to maintaining a safe and healthy work environment
• Perform any other tasks assigned by the Line Manager

QualificationsQualifications & Experience:Required Qualifications:

• A Bachelor of Science in Information Technology or equivalent

Required Soft Skills:

• Adaptability, proactivity, willingness to take on additional responsibilities; skilled in relationship building and teamwork.

Required Experience:

• Expats: A minimum 7 years of relevant experience.
• UAE Nationals: A minimum of 4 years of relevant experience

Should you require further assistance or if you face any issue with the online application, please feel to contact the Recruitment Team ( ).Closing Date: 31 January 2025Share this jobSave jobClick to add the job to your shortlistYou need to or to save a job.Get job alertsCreate a job alert and receive personalised job recommendations straight to your inbox.Similar jobs

• Abu Dhabi, United Arab Emirates

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