Job Description

The IT Inside Sales Representative is responsible for generating leads, managing customer relationships, and driving sales growth by selling IT products and services over the phone, via email, and through digital channels. This role involves engaging with prospective and existing clients, understanding their technology needs, and recommending suitable solutions.

Key Responsibilities:

• Lead Generation and Prospecting:
• Identify potential clients through cold calling, email outreach, and other lead generation methods.
• Qualify leads based on their IT needs, business size, and purchasing potential.
• Build and maintain a pipeline of prospective clients using CRM tools.
• Sales Presentations and Consultations:
• Engage with clients to understand their technology requirements and suggest appropriate products and services.
• Provide product demonstrations, presentations, and proposals via phone, video calls, and email.
• Communicate technical specifications and benefits clearly, helping clients make informed decisions.
• Customer Relationship Management:
• Develop and maintain strong relationships with clients to encourage repeat business and referrals.
• Act as the main point of contact for assigned accounts, handling inquiries, follow-ups, and updates.
• Monitor customer satisfaction and gather feedback to improve sales processes and client experiences.
• Sales Pipeline and Targets:
• Meet or exceed monthly and quarterly sales targets by closing deals and upselling IT solutions.
• Accurately record all sales activities, opportunities, and progress in the CRM system.
• Track the sales pipeline, forecast sales activity, and report progress to the sales manager.
• Product Knowledge and Market Awareness:
• Stay up-to-date on the latest IT products, services, and market trends to answer client questions effectively.
• Gain a thorough understanding of the company's product portfolio and how it can address various business challenges.
• Work closely with the product and technical teams to stay informed about product updates and new releases.
• Cross-Department Collaboration:
• Coordinate with the marketing team on campaigns and lead generation activities.
• Collaborate with technical support and product teams to resolve client issues and ensure seamless delivery.
• Work with finance to process sales orders, invoices, and assist clients with payment queries.

Qualifications and Skills:

• Education: Bachelor's degree in Business, Marketing, Information Technology, or a related field.
• Experience: 1-3 years of experience in inside sales, customer service, or account management, ideally within the IT industry.
• Technical Skills: Proficiency in using CRM software (e.g., Salesforce, HubSpot), MS Office, and virtual meeting tools.
• Sales Skills: Strong ability to prospect, qualify leads, and close sales effectively.
• Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical clients.
• Organizational Skills: Able to prioritize tasks, manage time effectively, and handle multiple client accounts.

Preferred Skills:

• Knowledge of IT products and services (e.g., hardware, software, cloud solutions, networking).
• Familiarity with sales methodologies, such as solution selling or consultative sales.
• Proven track record of meeting or exceeding sales quotas.

Key Performance Indicators (KPIs):

• Number of qualified leads generated and converted.
• Monthly and quarterly sales targets achieved.
• Customer satisfaction ratings and client retention rates.
• Response times and follow-up rates for client inquiries

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month