We are looking for a Customer Success Associate for our client in the software solutions firm. :The client servicing associate will be responsible for Active & Passive Clients.Responsibilities under Active Clients:\xc2\xb7 Will be involved in the scope of work definition process for every new project.\xc2\xb7 Liaising with the technical team to get updates on the progress of the product implementation.\xc2\xb7 Maintaining a detailed and accurate record of all client details and communications.\xc2\xb7 Communicating with the client on a daily basis regarding the progress of the implementation of the product.\xc2\xb7 Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.\xc2\xb7 Ensuring to respond to client queries in a professional and timely manner.\xc2\xb7 Providing clients with relevant information on the products and services offered by the company\xc2\xb7 Train the client on the product during handover as well as support the client once the product has been handed over.\xc2\xb7 Responsible for User Acceptance Testing (UAT), after product implementation has been completed.\xc2\xb7 Performing on-site visits to the client.Responsibilities under Passive Clients:\xc2\xb7 Maintaining long-lasting business relationships with clients.Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.

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