Bachelors degree in information technology, Computer ScienceRelevant Experience in IT Operations.Relevant certifications (CompTIA A+, ITIL) are a plus.Strong troubleshooting and problem-solving skills.Ability to handle multiple tasks and prioritize effectivelyKnowledge of networking basics and hardware components.Providing technical support to end-users via phone, email, or in-person.Diagnosing and resolving hardware, software, and network issues.Installing, configuring, and maintaining computer systems and peripherals.Proven experience in a helpdesk or IT support role.Familiarity with common operating systems (Windows, macOS, Linux) and software applicationsSkills Required