Job Description

We are seeking a skilled and motivated IT Network/Support Engineer to join our IT team. The ideal candidate will be responsible for maintaining and optimizing our network infrastructure, providing technical support to end-users, and ensuring the smooth operation of IT systems. This role involves troubleshooting, configuring network devices, and collaborating with other IT professionals to deliver excellent service to the organization.

KEY RESPONSIBILITIES:

Install, configure, and maintain network hardware and software (routers, switches, firewalls, VPNs, etc.) to ensure optimal performance. Diagnose and resolve network issues, connectivity problems, and other IT-related technical issues, escalating complex problems as needed. Provide timely and effective technical support to end-users, addressing hardware, software, and network-related problems. Monitor network traffic and system performance, ensuring reliable service and uptime. Proactively identify and resolve potential issues. Maintain accurate records of network configurations, system setups, and troubleshooting steps. Develop and update network diagrams and documentation as needed. Implement and maintain network security protocols and best practices, including firewalls, access control, and encryption. Assist in the planning and implementation of network upgrades and expansions to improve the organization's infrastructure. Work closely with IT teams to ensure seamless operation and integration of various IT systems across the organization. Provide guidance to junior team members and end-users on basic network issues and solutions.

REQUIREMENTS:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience in IT network administration or technical support, preferably in a corporate environment. Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.). Experience with configuring and troubleshooting network devices (routers, switches, firewalls). Familiarity with network monitoring tools and troubleshooting utilities. Solid understanding of network security principles and best practices. Excellent communication and interpersonal skills. Ability to manage multiple tasks and work under pressure.

KNOWLEDGE/ EXPERIENCE OF

Windows 10 Install Troubleshoot Printer install / Break Fix Brother HP Epson Kyocera Basic Troubleshooting Network Issues General PC issues, Printers, Scanners, Software issues iE Office, Office 365, Outlook, Clinical Software (EMIS) Hardware - Dell, HP Server knowledge Hardware - Raid, Software - OS, AD, Backup, Virtual Environment, DHCP Network Switch - Configure, Troubleshoot Cabling - Making cable, Patching Troubleshoot
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month