Job Description

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* To provide a courteous, professional, efficient and flexible service at all times, following ACCOR Standards of Performance.
* To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Workto the standard set.
* To perform all duties and tasks when rotated or assigned to another Department as per established standards for that Department.
* To be fully conversant with all services and facilities offered by the hotel.
* To assist authorized users in relation to operation of the hotel's IT system hardware, various modules and supporting personal computers.
* To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
* To coordinate the timely repair and return to service of any faulty systems or items of equipment.
* To establish and implement procedures to ensure the backup of data in any IT system.
* To rebuild data corrupted by either hardware or software faults.
* To coordinate the investigation and timely handling of any software fault reports or enhancement requests.
* To set up emergency procedures to continue the operation of the hotel in the event of system failure.
* To provide manuals on the use of any IT systems and incorporate those manuals into the relevant operating procedures of the hotel.
* To establish necessary security measures to prevent unauthorized access to the IT systems.
* To ensure the continuous availability of a hierarchy to deal with an emergency in any essential IT system.
* To ensure the availability of any stationery or consumables required by any IT systems.
* To keep the software in the Property Management System up to the current release as instructed by the Regional IT.
* To advise the management of the hotel on additional facilities that could be provided by existing or further IT systems and technological advances.
* To supervise IT Assistant.
* To ensure that all licenses and annual maintenance contracts are complete and up to date
* To ensure that each Head of Department maximizes productivity and morale with their respective departments and consistently maintain discipline following Hotel Policies & Procedures and local legislation.
* To project at all times a positive and motivated attitude and exercise self control.
* To carry out quarterly, bi-yearly, yearly inventory of operating equipment.