Job Description

Job Title : IT Manager Job Type : Full Time Worksite Location : Based in Kuwait. Overview : We are seeking a young, talented and experienced IT Manager to manage our IT Department. The ideal candidate should have a solid foundation in IT systems, particularly Microsoft Dynamics 365 Finance and Operations (D365 F&O) implementation, along with an understanding of the commercial aspects of business. This role is a perfect opportunity for a professional looking to contribute significantly to the growth and efficiency of our organization, while also managing IT teams and providing strategic IT solutions. Job Scope & Responsibilities : Primary areas of responsibility and alignment will vary depending on the needs of the enterprise, yet could include : - Microsoft Dynamics 365 Finance and Operations Implementation & Optimization - Lead the implementation and customization of (D365 F&O) to streamline end to end business processes. - Configure and maintain system parameters, workflows, and business processes within the D365 F&O Supply Chain Management suite. - Collaborate with technical teams to ensure proper data migration, integration, and customization in alignment with business objectives. - Provide training, guidance, and support to key users and business stakeholders throughout the project lifecycle. - Assist in the design, testing, and deployment of new functionalities and updates to D365 FO modules. - Lead functional workshops and user acceptance testing (UAT) to ensure the solution meets the client's expectations. - Troubleshoot and resolve functional issues, ensuring smooth operation of the supply chain processes post-go-live. - Stay up-to-date with the latest features and updates in D365 FO and recommend enhancements for continuous improvement. - Work closely with business teams to understand their requirements and configure Dynamics solutions that improve efficiency. - IT Systems & Infrastructure Management, Networking & IT Security (Desirable) - Oversee all IT systems, including network infrastructure, servers, workstations, and cloud-based solutions. - Ensure proper configuration, optimization, and management of IT assets to meet organizational requirements. - Proactively monitor and maintain IT infrastructure to minimize downtime and ensure seamless business operations. - Ensure the organization's network infrastructure is secure, reliable, and scalable - Administer network setups, including firewalls, VPNs, and other security measures to protect sensitive company data. - Stay updated with the latest networking trends and technologies to keep the company's systems optimized and secure. Team Leadership & Development : - Manage and lead a team of IT professionals, setting clear goals, providing mentorship, and ensuring timely resolution of technical issues. - Foster a collaborative environment, guiding team members to develop their technical skills and supporting their professional growth. Commercial & Business Insight : - Understand the core commercial and financial aspects of the business to provide tailored IT solutions that drive business growth. - Analyze the impact of IT projects and solutions on the business, ensuring IT investments align with the company's objectives. - Collaborate with business leaders to identify opportunities for process improvement through IT solutions. Sales Process Understanding : - Gain a solid understanding of the basic sales process in a trading company, including sales order management, inventory management, procurement, and logistics. - Work closely with the sales and operations teams to ensure Microsoft Dynamics is properly integrated into the sales process, providing a seamless experience from order entry to delivery. Financial Knowledge : - Understand basic financial concepts and business metrics to ensure IT systems support financial operations such as invoicing, accounting, and reporting. - Work with the finance team to ensure data integrity and proper integration of IT systems with financial software tools. IT Asset Management : - Manage the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal, ensuring assets are tracked and properly maintained. - Establish processes for IT inventory management and asset control to optimize resource usage and minimize wastage. Technical Support & Troubleshooting : - Provide high-level technical support for the organization's IT systems, ensuring rapid resolution of any IT issues. - Develop and maintain comprehensive documentation for IT systems, procedures, and troubleshooting guides. Requirements & Qualifications : - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). - 7-8 years of professional experience in IT systems management, with at least 2-3 years of experience working with D365 F&O. - Proven experience in managing IT teams and systems within a commercial or trading company environment. - Demonstrated ability to implement and optimize IT solutions that support business operations, particularly in a sales-driven and commercial setting. - Familiarity with IT asset management, including hardware and software procurement, inventory management, and lifecycle tracking. - Basic knowledge of financial operations, invoicing, and accounting principles as they relate to IT systems. - Ability to work with cross-functional teams, including sales, finance, and operations, to identify and implement IT solutions. - Strong interpersonal skills, with the ability to collaborate effectively with senior business leaders and technical teams. - Strong team management, communication, and leadership skills. - Excellent problem-solving and troubleshooting (ref:hirist.tech)