It Manager Mandarin Oriental Downtown, Dubai
Dubai, United Arab Emirates
Job Description
Nestled in the city\'s heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai\'s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it\'s not just a hotel but a lifestyle destination, offering relaxation, luxury and memorable experiences.The IT Manager is responsible for the day-to-day IT support within the hotel. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and routine task management.The IT Manager is the main technical interface for the hotel on all Information Technology and Audio Visual support issues (proactive and reactive).The IT Manager should be available weekdays for escalation and general IT Support management.Breakdown of ResponsibilitiesExecutive SummaryDay to day Colleague IT Support and Oversight. Second Line Guest Support. Change Management Planning. Vendor Issue Escalation. Task Management Assistance.General IT Management
- Support SLA Management
- Assist with IT Routine Task List (38)
- Daily Guest & Colleague Support
- IT Infrastructure Maintenance Tasks
- End Point Devices Maintenance Tasks
- Hotel Core Application Maintenance & Monitor
- Implement MOHG Standard
- IT Issue Troubleshooting
- IT Issue Escalation
- Change Request Management
- Telephone configuration and management
- Event Management
- Delegation AV Management
- Support IT Related for Meetings & Events
- IT Rota Management
- Daily IT Resourcing Assignment
- Major Project Management
- System Vulnerability Management
- End Point Protection Tools & Management
- Alert Monitoring & Follow Up
- Information Security Awareness Training
- MOHG Information Security Policy Training
- Implement Information Security Initiatives
- IT Document Management for Audit
- Physical network troubleshooting
- Fulfilling additional network requirements for events and special guests.
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Job Detail
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Job IdJD1691779
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned